Terms & Conditions

Terms and Conditions

1. DEFINITIONS

“Agent” means a person or entity who successfully subscribes to use our platform. The term Agent shall include the said Agent’s personal representatives, successors in title and assigns as well as persons acting with the Agent’s authority such as servants or employees. “Cash” means the lawful currency of the Federal Republic of Nigeria. “Charges” means the charges for the use of our platform as may be prescribed and published by Vigho Solutions Limited, from time to time. “Contract”: means the terms and conditions contained herein and as may be amended in writing, from time to time by Vigho Solutions Limited. “VIGHO”, “we”, “us”, “our”, means Vigho Solutions Limited and where applicable, its employees, officers, and authorized agents. “Wallet” means a digital account on our platform that, when funded, allows an Agent to make electronic transactions on behalf of members of the public. “PIN” means your personal identification number is the password you choose to access and operate your Wallet and includes the one-time 4-digit PIN sent to you on registration for the purpose of activating your Wallet. “Recipient” means a member of the public or corporate entity to whom a fund transfer has been initiated through our platform and services. “You” or “your” means the Agent who has registered to use our platform.

2. ACCESS TO VIGHO’S PLATFORM AND SERVICES

To access our platform or some of the resources it offers, you will be required to provide certain registration details or other information i.e. bank account or card details, information about the location of your business, etc. You represent and warrant that all the information you provide will be correct, current, and complete. If we believe that the information you provide is not current, incorrect, incomplete, or misleading, we reserve the right to refuse you access to our platform or any of our services and to terminate or suspend your access at any time, where such discovery is made.

3. PASSWORD SAFETY

You are responsible for safeguarding the password that you use to access our platform. We encourage you to use “strong” passwords (passwords that use a combination of upper and lowercase letters, numbers, and symbols). We cannot and will not be liable for any loss or damage arising from your failure to comply with the above.

4. AGE LIMITATIONS

To use our platform or services, you must be, and represent and warrant that you are 18 years and over and of legal competence to enter into a binding agreement with us, and are not otherwise prohibited from using our platform and services in accordance with these terms and conditions or any relevant laws.

5. IDENTIFICATION

1. To use our platform and services, you must provide sufficient proof of identification (ID). The following items shall constitute sufficient proof of (ID): original national ID card, driver’s license or international passport if you are a Nigerian national; and original alien certificate, diplomatic ID, or passport if you are a foreign national.
2. Vigho Solutions Limited may at its sole discretion, reject any attempt to our platform or our services if any of the requirements set out in 5a above are not met or if you fail to provide us with satisfactory proof of ID.

6. PRIVACY

Your use of our platform and services signifies your continuing consent to our privacy policy (insert a hyperlink to the privacy policy here), which governs our collection and use of personal information that you supply to us.

7. CHANGES

TO OUR PLATFORM OR SERVICES We may discontinue our platform and/or any of our services (temporarily or permanently). We also reserve the right to change any information, content, or feature on our platform or services at any time with or without notice. We also retain the right to create limits on the use of our platform or services at our sole discretion. Your use of our platform or services after such changes are implemented constitutes your acknowledgment and acceptance of the changes. Please consult these terms of use regularly to acquit yourself with any changes that may apply. You can review the most current version of these Terms and Conditions by clicking on the “Terms of Use” link on our platform.

8. SERVICE DISPOSITION

Our platform permits registered Agents to make a profit while performing financial transactions on behalf of members of the public including without limitation, transfers, withdrawals, airtime purchases, paying cable and electricity bills, using VIGHO Wallet. All transactions shall be denominated in Nigerian Naira and Kobo. Our platform may not recognize any other monetary value. You hereby agree to round off any transaction value to the nearest Nigerian currency. Subject to the prescribed transaction limits and the provisions of these Terms and Conditions, the balance of your VIGHO Wallet is redeemable at any time and shall be disposed of only in accordance with your instructions given on our platform. Vigho Solutions Limited may in its absolute discretion, restrict or limit the number of VIGHO Wallets that Agents may operate at any one time.

9. VIGHO WALLET USAGE

After your VIGHO Wallet has been opened and activated, you will be able to initiate the following Transactions; Fund your VIGHO Wallet through a debit card; Send money to personal or third party accounts from your VIGHO Wallet(s); Withdraw cash from your VIGHO Wallet through participating ATM networks; Purchase Prepaid Airtime; Pay utility bills or make one-off or periodic payments or remittances to participating utility providers, financial institutions charity organizations, etc.; Manage your VIGHO Wallet (e.g. balance enquiries, change PIN, etc.); Any other transactions may be introduced by VIGHO from time to time. No interest will be paid on any funds held in your VIGHO Wallet. Vigho Solutions Limited does not warrant that all functionalities and or transactions on our platform shall be available at all times. VIGHO may withdraw any functionality and or transaction or the entire platform as a direct result of new or amended legislation, statutory instrument, government regulations or policy, or any other compelling reason. Vigho Solutions Limited may provide additional functionalities and or transactions on our platform following integration with platforms of financial institutions and other entities providing you with specified services. Such functionalities may give you limited access to platforms of financial institutions or other entities. By using such functionalities to gain access to other platforms, you hereby agree to indemnify Vigho Solutions Limited against, and hold VIGHO harmless from any losses arising from your access to such external platforms. In the event of any review of our business planning, technical, public interest or operational reasons, changes within the industry, recommendations from regulatory bodies, or similar events, Vigho Solutions Limited may vary these terms and conditions or policies affecting usage and shall notify you of such changes through appropriate means. Your continued use of our platform shall be deemed to be your acceptance of all such varied terms and conditions.

10. TRANSFER OF FUNDS

Transaction limits and charges as prescribed by Vigho Solutions Limited shall apply each time you send money, pay bills or use other functionalities that process the transfer of funds from your VIGHO Wallet. Your transaction request will not be completed:
1. The funds in your VIGHO Wallet are not sufficient to complete the transaction and or to cover the charges for the transaction;
2. If you have reached the maximum VIGHO Wallet balance limit prescribed by our platform;
3. If you have reached the daily limit prescribed by our platform;